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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nathan Rhoden

July 15, 2024

1  out of  5 rating by Nathan Rhoden
"15+ years with State Farm so long ✌️ now I’m with Progressive and saved $278 a month 💪"
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Matteo Bassani

July 2, 2024

5  out of  5 rating by Matteo Bassani
"Had a great experience with Joe Leonard's insurance company! Joe was super available and helpful, making sure all my needs were taken care of quickly. I would definitely recommend!"
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Monita Hagood

May 22, 2024

5  out of  5 rating by Monita Hagood
"I cant"t begin to say how highly satisfied I am with State Farm. The first impression of state farm when you walk in is the very professional and courteous front desk administrator and receptionist, Mrs. Caroline. I haven't seen great customer service like that in awhile unfortunately, I can say I love to call and pay my bill because she is so pleasant. If I am running behind or close to my due date, she will leave the most polite message to let me know I need to call her. I do get busy so I really appreciate that and her taking the extra step or going the extra mile for us! Thank you Mrs.Caroline for exceptional customer service and going over and beyond for us! You are appreciated and they are blessed to have you at State Farm, from all the customers, Thank You!"
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Peter B

May 22, 2024

5  out of  5 rating by Peter B
"Excellent service, they have been helping me for many years. He and his staff go above and beyond to help me. I Highly recommend this agency. Thank you for all you do :) God Bless"
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Alaska Too Short

May 22, 2024

5  out of  5 rating by Alaska Too Short
"I've been with them since 2010 and have had no complaints. I REALLY love the staff, they have always been helpful!! They've gone as far as to recommend their personal mechanic when I was having car trouble."
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Larry Moorer

May 22, 2024

5  out of  5 rating by Larry Moorer
"The services I receive at this office is excellent and I appreciate all your help Thank you"
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Brianna James

April 30, 2024

5  out of  5 rating by Brianna James
"Joe Leonard insurance is the best in Pensacola. They take care of their clients and they answer all your questions and you don’t feel like a client you feel like family . if you need a good and honest insurance company you need to call Joe Leonard. This e-mail is from Brenda Gaynor on my granddaughters phone."
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Eretha Dillard

April 29, 2024

5  out of  5 rating by Eretha Dillard
"I been with Joe Leonard, Carolyn and Mary office for over 4 years, even when I moved, I didn’t change my office location, they’re very helpful, answer all my questions with understanding. Actually the best Car insurance office I’ve been with."
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Melaney Wiggins

April 29, 2024

5  out of  5 rating by Melaney Wiggins
"I was referred to your company by Carolyn who then let me speak with Kimberly concerning a life insurance policy. I must say I was very impressed and pleased with the service reindered. Thank you"
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Charlie Dyell

April 26, 2024

5  out of  5 rating by Charlie Dyell
"I thought getting renters insurance was going to be a headache but Carolyn was very helpful!!! Wonderful experience."
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nadine mitchell

April 26, 2024

5  out of  5 rating by nadine mitchell
"Joe Leonard and his staff is out standing. The office is amazing to go into, the staff is very friendly and knowledgeable."
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Rebecca Downen

April 18, 2024

5  out of  5 rating by Rebecca Downen
"Great place to have insurance They also look out for your best interest at heart ❤️ Thanks for being there"
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Mary Sawyer

March 11, 2024

5  out of  5 rating by Mary Sawyer
"The staff at Joe Leonard’s State Farm were awesome They addressed all of my needs in a timely manner Kim singleton is one of the kindest people I have met. There was never any unkind word She walked me through the process with kindness and a caring attitude. I came away with my needs taken care of. I was extremely pleased"
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John Newton

March 11, 2024

5  out of  5 rating by John Newton
"You have two employees that are five stars Carolyn and Mary. Both were very helpfur in making me understand my Insurance policy. outstanding employees."
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Aimee Heape

March 11, 2024

5  out of  5 rating by Aimee Heape
"I love this branch. Any and every time I have concerns or questions, Kim has been so friendly and helpful. Insurance companies can sometimes be difficult to deal with but Joe and team are very pleasant and care about their clients."
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have a nice day

March 7, 2024

5  out of  5 rating by have a nice day
"This is a great office!!! Carolyn and Mary are always professional courteous and always willing to assist .The customer service is exceptional!!"
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Alfreda Perryman

February 28, 2024

5  out of  5 rating by Alfreda Perryman
"Joe and his team do a great job helping me and my family. I would highly recommend them for your insurance needs."
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PRR (888)

February 14, 2024

5  out of  5 rating by PRR (888)
"Been insured through State Farm (life, cars) with Joe and his team for over 20 years, and they not only provide the best service in the business, they continually go above and beyond in every area. We have recently gone through some major financial changes and reorganization, and Joe Leonard & Co. have been there every step of the way to help us in any way possible (and even some not so possible!). We would give them 7 out of 5 stars, they are so helpful and good at what they do. Can't recommend them highly enough."
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Dale Nichols

December 7, 2023

5  out of  5 rating by Dale Nichols
"I changed insurance companies and my new agent Mary from Joe Leonard State Farm took fantastic care of me. Explained everything so well and so professionally, I highly recommend you ask for Mary"
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Russell Helton

October 31, 2023

5  out of  5 rating by Russell Helton
"Top notch staff , always helpful, my agent for 30 years now"
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Steve Mayer

October 24, 2023

4  out of  5 rating by Steve Mayer
"Takes great care of his clients !!!!"
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April Fox

October 17, 2023

1  out of  5 rating by April Fox
"Started a policy that was supposed to have my boyfriend and I on it. 3 years later when I transferred the vehicle title from bf to myself, I find out I'm not on the policy! I've never missed a payment. Nor have I had any claims, tickets, or accidents in over 20 years. Now I'm trying to get a policy I'm actually on and they won't insure me. And they screwed me on getting any decent policy since I've been "uninsured". On top of that, they are still pulling autodraft payments from my bank account. Their mistake has cost me a lot of money. I've had State Farm previously and it was great, guess it's just this office. Response: Regardless of the outcome, I was supposed to be on the policy. And the fact that I wasn't is going to cost me thousands."
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Shannon Carter

October 16, 2023

5  out of  5 rating by Shannon Carter
"Great office and great staff! I've always had top notch service from them! Highly recommend!!!"
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Julia Madeira

October 3, 2023

5  out of  5 rating by Julia Madeira
"This office is incredible and if I could give them more stars I would! I was under them but moved out of state, and so switched to a local insurance agent. An issue came up where I messed up insurance and it caused a suspension on mine and my husbands licenses, which were still Florida. Kimberly, in particular, went above and beyond to get the suspension lifted even though we weren’t even under their office anymore. They were all a blessing and showed a very uncommon kindness for which I am beyond grateful."
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September 18, 2023

5  out of  5 rating by JAMIE WEEKS
"Very professional and friendly. Helped me save a little more on my car insurance."